Preventable Facility Damage
24.1 Damage to the Facility
Clients must return the facility to the condition in which it was received. Clients are responsible for any and all damages caused by the client or client’s employees, subcontractors, exhibitors, or attendees at the Austin Convention Center. Costs for damages to the facility or clean-up of the facility will be billed directly to the client. In order to avoid damage charges, please review the following regulations:
- All Austin Convention Center equipment will be setup and operated by authorized facilities personnel only.
- Holes may not be drilled, cored, or punched into the facility or facility equipment.
- The use of power saws is prohibited inside the exhibit halls, ballrooms, and meeting rooms.
- Decorations, signage, or other items may not be taped, nailed, tacked, stapled or otherwise fastened to ceilings, doors, walls, glass, and columns, painted surfaces, fabric or decorative walls. Cost to repair damage resulting from the improper or unauthorized installation of materials will be charged to the client.
- Painting of signs, displays, exhibits, or other objects is not permitted inside or outside the facility.
- Displays containing soil, peat moss, sand, topsoil, humus, or other landscaping material or pens containing live animals must have a protective coating for the floor, such as plastic and carpet or materials of similar strength.
- Watering must be controlled to eliminate leakage or seepage.
- Crates must be placed on a protective padding instead of directly on carpeted areas.
- Do not place, lean, or tape any items or equipment directly against all permanent walls and airwalls.
- Maintain at least 3 feet clearance off of all walls.
24.2 Equipment or Material Movement
Clients and the General Service Contractor are responsible for the transport of crates and boxes to and from the licensed premises. Austin Convention Center personnel are not allowed to move freight, including, but not limited to, crates, boxes and pallets for the client or any exhibitor.
- Equipment and freight must be loaded and unloaded in the dock area.
- Doorways, carpeted areas, and floors must be protected from the movement of crates, registration counters, pallet jacks and sign-hanging activities.
- When off loading counters, booths, and other heavy objects, the use of floor protection and extreme care are required. Carpeted areas must be protected by the use of a minimum of six millimeter (6mm) polyethylene sheeting (reinforced preferred). Temporary carpet or plywood on top of reinforced polyethylene sheeting must be used for heavy objects.
- Heavy objects are defined as items in excess of 1,500 pounds or that exceed the limit of an average pallet jack.
- Motorized vehicles, forklifts, gas or electric carts, bicycles, scooters or similar equipment (except equipment for persons who are mobility impaired) may not be operated on any permanent carpeted areas in the facility.
- Dollies are not available for clients or exhibitors.
24.3 Tape Adhesive-Backed Material and Removal
Use of tape or adhesive products, nails, tacks, pins, etc. on any surface or equipment within the facility is not allowed.
The use of high residue tape is prohibited on carpeted and uncarpeted areas. Use of low residue carpet tape is approved for use within the Austin Convention Center and Palmer Events Center.
Clients or subcontractors (including General Service Contractors) are responsible for removing all tape from concrete or carpeted floors. The cost to remove tape or tape residue, repair any damage caused to the surface from inappropriate use of cleaning chemicals or tools will be charged directly to the client.