Freight and Shipment of Materials
Freight deliveries such as UPS, FedEx, DHL, USPS, or other delivery companies, are not accepted before, during, or following the contract period. Shipments delivered during the contract period must be addressed to the General Service Contractor or a client representative. Deliveries of hand carried items must be made at the service yard entrance or the designated “show entrance” only during contract dates.
Freight – We do not accept, store, or ship freight or packages for exhibitors, attendees, or clients before, during or after an event. Freight is to be handled by the General Service Contractor or delivered directly to clients during the leased period specified on the contract. We decline receipt of any shipments arriving prior to the first contract day. Austin Convention Center employees are not permitted to sign for shipments at any time. All freight must be shipped to the General Service Contractor or drayage company before the event. All materials, equipment and/or freight are to be delivered and removed through the service yard entrance. All materials, equipment, and/or freight must be stored on trailers or must be taken off-site during show dates. Freight staging prior to move-out will be done on a case-by-case basis and the request must be submitted with a diagram showcasing/displaying desired locations. We are not responsible for any loss or damage to property of any kind shipped or delivered to the facility.
Storage - We do not store freight or packages for exhibitors, attendees or clients before, during or after an event. Crate or box storage is not allowed behind exhibit booths, in the facility, or on the docks. All freight must be stored on trailers or must be taken off-site during show dates.